Refund and Returns Policy

Last Updated: January 10, 2026

Thank you for shopping at TalaHmong.com. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

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1. Scope of Policy

Because TalaHmong.com is a multi-vendor marketplace, returns and refunds are processed based on the individual seller’s policy. However, all sellers must comply with TalaHmong.com’s minimum standards (outlined here) to ensure fairness and consistency across our platform.

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2. Return Eligibility

Products may be eligible for return if all of the following are true:

✅ The item was purchased within the last 30 days
✅ The item is unused, unwashed, and in original condition with all tags intact
✅ The product is in its original packaging (if applicable)

❗ Exceptions:
Some items cannot be returned unless damaged or defective, including:

• Custom-made or personalized items

• Perishable goods (food, fresh flowers, etc.)

• Digital products or downloads

• Final-sale items clearly marked at purchase

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3. How to Initiate a Return

1. Log into your account at TalaHmong.com

2. Visit Orders → View Order

3. Select the item you want to return

4. Click Request Return and choose the reason

5. Follow the instructions to ship the item back to the seller

➡️ Once your return request is submitted, the seller has 3 business days to respond.

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4. Return Shipping Costs

• Unless the return is due to a seller error (wrong item, damaged item, defective), the buyer is responsible for paying return shipping.

• The seller will provide return shipping details and address.

• Shipping fees are non-refundable, except in cases of seller error.

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5. Refunds

Once the seller receives and inspects the returned item:

✔ Approved refunds will be issued to the original payment method
✔ Refund processing may take 5–10 business days after seller approval
✔ You will receive email confirmation once the refund is issued

Refund amounts generally include product cost only—shipping fees may not be refundable unless required by the seller’s policy or local law.

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6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or not as described:

1. Notify TalaHmong.com support within 7 days of delivery

2. Provide photos and order details

3. Support will work with the seller to resolve it

Possible resolutions include:
➡ Replacement
➡ Full refund (including original shipping)
➡ Store credit (only if agreed)

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7. Seller Return Policies

Every seller on TalaHmong.com must display their own return policy on the product page. A seller’s policy can be:

• More generous than TalaHmong.com’s policy (longer time frame, free returns, etc.)

• Specific to product types (e.g., jewelry, clothing, handmade)

📌 Note: In case of conflict between seller policy and TalaHmong.com minimum standards, the more favorable option for the buyer applies.

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8. Cancellations

• Orders may be canceled before shipping for a full refund.

• If the order has been shipped, it must be returned through the regular return process.

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9. Questions or Help Needed?

If you need assistance with returns or refunds at any time, please contact:

📧 support@talahmong.com
📱 Customer Support Portal (link in footer)

We’re here to help!

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Summary Table (At-a-Glance)