Seller FAQs

TalaHmong.com — Seller FAQs

1. Getting Started

Q: What is TalaHmong.com?
A: TalaHmong.com is a marketplace designed to help Hmong sellers in the U.S. (and globally) reach buyers interested in cultural products, fashion, jewelry, home goods, and more. We support multi-vendor storefronts, secure payments, and tools to grow your business.

Q: How do I become a seller?
A: Click “Sell on TalaHmong” at the top of our homepage → Create an account → Complete your seller profile → Submit required documents → Start listing your products.

Q: Is there a cost to sell?
A: Yes, we charge a subscription fee (optional monthly/annual plans) and a transaction commission per sale. Details are on our Pricing page. Lower fees may apply during promotional periods for new sellers.

Q: What items can I sell?
A: We welcome handcrafted goods, cultural apparel, jewelry, home décor, digital downloads, and other market-friendly products that align with our community guidelines. Restricted/prohibited items are listed in our Terms of Service.

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2. Account & Verification

Q: What information do I need to sell?
A: We require your:

• Legal name or business name

• Email and phone number

• Business address

• Tax identification (if applicable)

• Valid photo ID for verification

Q: How long does verification take?
A: Typically 1–3 business days. You’ll receive an email once approved.

Q: Can I sell under a business name?
A: Yes! You can register as an individual or as a business entity (LLC, DBA, etc.).

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3. Listings & Products

Q: How do I list a product?
A: Go to Seller Dashboard → Products → Add New Product. Enter product photos, title, description, price, SKU, shipping options, and inventory.

Q: Are there listing fees?
A: We do not charge per listing. You only pay when you make a sale (plus optional subscription).

Q: How many products can I list?
A: As many as you like! Some subscription plans include bulk upload and priority placement features.

Q: What image standards do you require?
A: High-quality photos with white or neutral backgrounds, clear lighting, and accurate representation of your item. We recommend 1000×1000px minimum.

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4. Orders & Shipping

Q: How will I know when I get an order?
A: You’ll receive:

• Dashboard notification

• Email alert

• SMS alert (optional)

Q: How do I manage shipping?
A: Set your shipping methods under Shipping Settings. Choose carrier options (USPS, UPS, FedEx), rates, and handling times.

Q: Do I need to provide tracking?
A: Yes—every order must include tracking information for both your protection and customer confidence.

Q: What if a customer returns an item?
A: Our returns policy is in your Seller Dashboard. Sellers and buyers should agree on return window, conditions, and refund method. TalaHmong.com can mediate disputes if needed.

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5. Payments

Q: How do I get paid?
A: We process payouts via direct deposit. Link your bank account in Seller Dashboard → Payments.

Q: How often do you pay sellers?
A: Payouts are released every 7 days after the order is delivered and confirmed, minus fees.

Q: Is there a payout minimum?
A: Yes — the minimum payout threshold is $50.

Q: Do you charge processing fees?
A: Payment processing fees (e.g., Stripe/PayPal fees) apply per transaction and are deducted from your payout.

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6. Fees & Commissions

Q: What fees do you charge?
A:

• Transaction fee: % of sale price

• Subscription fee: monthly or yearly plan (optional with benefits)

• Payment processing fee: credit card/online payment cost

Q: Can fees change?
A: Yes—we may update fees with advance notice. Any changes will be communicated clearly.

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7. Policies & Safety

Q: What are your seller policies?
A: All sellers must follow our policies covering:

• Product quality standards

• Prohibited items

• Order fulfillment and shipping timelines

• Returns and customer service

• Intellectual property compliance

Q: What if a buyer disputes a charge?
A: We’ll notify you and work through the dispute process. Provide order details and tracking to support your case.

Q: What happens if I violate policies?
A: Violations can result in warnings, restricted listing privileges, or account suspension depending on severity.

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8. Support & Resources

Q: Where can I get help?
A:

• Visit the Seller Help Center

• Email: support@talahmong.com

• Live chat (during business hours)

• Community forums for seller tips

Q: Do you offer seller training?
A: Yes! We host guides, videos, and webinars on:

• How to grow sales

• How to optimize listings

• Marketing your shop

• Photography tips

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9. Marketing & Growth Tools

Q: Can I promote my products?
A: Yes—you can use:

• TalaHmong ads

• Featured product placement

• Discount codes

• Social media tagging and events

Q: Will TalaHmong market my store?
A: We run site-wide promotions, email campaigns, and community events that highlight sellers.

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10. International Selling

Q: Can I sell outside the U.S.?
A: Yes, but you must comply with international shipping and customs requirements. Contact support for guidance.