GENERAL & ACCOUNT

Q: What is TalaHmong.com?
A: TalaHmong.com is a multi-vendor online marketplace celebrating Hmong culture and Southeast Asian craftsmanship — connecting buyers around the world with authentic products, handmade goods, traditional items, and more.

Q: Do I need an account to buy?
A: Yes — creating an account helps you track orders, save favorites, and checkout faster.

Q: How do I create an account?
A: Click Sign Up → enter your email → verify → set a password. You can also sign up with Google/Apple (if available).

Q: What if I forget my password?
A: Use the “Forgot Password?” link on the login page to reset your password via email.

ORDERS & PAYMENTS

Q: What payment methods are accepted?
A: We accept major cards (Visa, Mastercard, Amex), PayPal, Apple Pay/Google Pay (where available), and select local payment options.
All transactions are secure and encrypted.

Q: Can I cancel or change my order?
A: Orders can only be canceled within 1 hour of placement. After that, the seller may begin processing it — please contact support immediately.

Q: How do I track my order?
A: Once shipped, you’ll receive a tracking number via email. You can also view your order status in My Account → Orders.

Q: What if I don’t receive my order?
A: Overnight delays, customs holds, or shipping updates may occur. If your tracking shows no progress after several days, contact us — we’ll assist you with the seller or carrier.

SHIPPING & TAXES

Q: Where do you ship?
A: We ship internationally — available countries may vary by seller.

Q: How long will delivery take?
A: Delivery times depend on origin and shipping method. Most orders are delivered within 7–21 business days for international orders. Some local shipments may arrive sooner.

Q: Do you charge customs duties or taxes?
A: International shipments may incur customs fees, import duties, or taxes — these are set by your local government and are the buyer’s responsibility.

RETURNS & REFUNDS

Q: What is your Return Policy?
A: Returns depend on the seller’s individual policy. Many items can be returned within 14–30 days if unused, in original condition, with tags. Check the listing’s return terms before ordering.

Q: How do I request a refund?
A: Go to My Orders → Request Refund/Return and follow the steps. We’ll help coordinate with the seller.

Q: What if the product is damaged or not as described?
A: Submit a dispute through your order page within 7 days of delivery. Include photos — we’ll investigate and help you get a refund or replacement.

SELLING ON TALA HMONG

Q: Can anyone sell on TalaHmong.com?
A: Yes! We welcome vendors offering authentic, quality products aligned with our marketplace values.

Q: How do I become a seller?
A: Click Sell on TalaHmong.com, complete your profile, upload products, and we’ll guide you through onboarding.

Q: What are your fees for sellers?
A: Fees may include a small listing fee and commission on each sale. Detailed plans are available during seller sign-up.

Q: How do I get paid?
A: Sellers receive payouts via secure payment methods — usually on a weekly schedule after orders are completed.

Q: Can I sell internationally?
A: Yes — you can sell globally if you choose international shipping options.

PRODUCT QUESTIONS

Q: Are all products authentic?
A: Yes — we verify sellers and encourage cultural authenticity, quality, and integrity.

Q: Do you offer customization?
A: Some sellers provide custom options (size, color, embroidery). Look for “Custom” options on the product page or contact the seller directly.

SECURITY & PRIVACY

Q: Is my personal info safe?
A: Absolutely — we use secure encryption for payments and protect customer data in accordance with privacy standards. We never share your information without consent.

Q: How do I delete my account?
A: Go to Account Settings → Delete Account. This will remove your personal data from our platform.

SUPPORT & CONTACT

Q: How do I contact customer support?
A: Visit Support/Contact Us or email: support@talahmong.com. We typically reply within 24–48 hours.

Q: I still have questions — who can I ask?
A: Use the chat widget, email support, or message us on social media — we’re happy to help!

✨ Tips for Users

✔ Always review shipping and return policies before buying.
✔ Add items to wishlist to save favorites.
✔ Follow sellers for discounts and updates.